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Part of the daily routine of most executives1 is to spend a period of time with his or her assistant， going over projects， dictating2 letters， discussing appointments to be made etc. It is easy to forget the niceties of human relations that make these meetings more pleasant when they occur daily， but shouting， “Jane! Come in here!” or running through the litany of things to do without a smile is inexcusable.
大多數業務經理大部分日常業務都花在與他或她的助理研究項目，口述信函，商討會談時間等事務上。每天進行這樣的會晤很容易忽略了相互間的和睦氣氛。 直呼“Jane， 你過來!”或面無表情地吩咐工作是無法讓人接受的。
At a meeting of project managers， saying “Susan， the Kraus project needs some attention——do you think you could fit it into your schedule within the next two days? shows acknowledgment that Susan has a schedule and again makes a request out of your order.
By making these requests “ you” rather than “I” statements or questions， you are implying that Jane or Susan have a participatory place in the process. If you said， “ I want you to come in here……” “ I want you to work on the Kraus project.” The tone3 of your request would be very different.
1. I'm an office worker.
2.I work for the government.
3.I'm happy to meet you.
4.I like your sense1 of humor2.
5.I'm glad to see you again.
6.I'll call you.
7.I feel like sleeping/taking a walk.
8.I want something to eat.
9.I need your help.
10.I would like to talk to you for a minute.
11.I have a lot of problems.
12.I hope our dreams come true.
13.I'm looking forward to seeing you.
14.I'm supposed to go on a diet/get a raise.
15.I heard that you're getting married3. Congratulations4.
16.I see what you mean.
17.I can't do this.
18.Let me explain why I was late.
19.Let's have a beer or something.
20.Where is your office?
21.What is your plan?
22.When is the store closing?
23.Are you sure you can come by at nine?
24.Am I allowed to stay out past 10?
25.The meeting was scheduled5 for two hours, but it is not over yet.